Cancellation policy
Inflatable / Soft Play Hire Cancellation & Refund Policy
1. Cancellations by the Customer
We understand that plans can change. If you need to cancel your booking, please notify us immediately by phone at
0771 2802820 or email poshcastles@fastmail.com
The following fees apply to customer-initiated cancellations:
- 21 + days before the hire date: Your booking fee/deposit is fully refundable (or can be transferred to a new date within 12 months).
- 14 to 21 days before hire date 30% of total booking value is payable or non refundable
- 7 to 14 days before the hire date: 50% of the total booking value is payable or non-refundable.
- Within 7 days of or upon arrivall 100% of the total booking value will be charged to cover logistical and lost-opportunity costs.
2. Adverse Weather & Safety Cancellations
Safety is our top priority. Inflatables cannot be operated safely in certain weather conditions, such as high winds (typically over 24mph) or persistent heavy rain.
- Our decision: If we are forced to cancel due to unsafe weather, you will receive a 100% refund or the option to reschedule your booking for a future date.
- Your decision: If the forecast is poor (e.g., light showers or cold weather) but the weather technically remains safe, standard cancellation terms apply. However, we will work with you to offer alternatives if possible. [1]
3. Venue Suitability & Refusal of Delivery
It is the hirer’s responsibility to ensure the venue or garden has adequate space, height clearance, and a suitable flat surface (grass, clean level garden etc.).
- If our delivery team arrives and the location is unsafe, unsuitable, or lacks the required space, the booking will be cancelled and a [e.g., 50%] cancellation fee will apply.
4. Cancellations by the Company
In the rare event that we must cancel your booking due to unforeseen circumstances (e.g., vehicle breakdown, staff illness, or equipment damage), we will notify you as soon as possible. You will be offered a full refund or the option to reschedule.